Shipping and Returns Policy

Shipping & Returns

Our customer service department is available Monday thru Friday 9:00 am - 5:00 pm Pacific Standard Time. The customer service representative will not accept email orders - all orders must be placed by phone or online through our secure shopping cart. Order related inquiries may be addressed via email at CustomerService@HeavyTshirt.com or by phone at 1-855-452-0400 or (949) 492-5630.

General Terms and Conditions:

    • Ordering Policy:

      We are able to accept orders placed online via our web site or by phone. We accept MasterCard, VISA, Discover and American Express. Your security is important to us so we use secure server software (SSL) that encrypts your credit card and personal information.

    • Shipping Policy:

      We strive to ship all products within 24 hours. Order delivery takes 3-5 business days on average, depending on the shipping method you have chosen. Please note: During the months of the coronavirus (Covid-19), customers have reported unexpected shipping delays with the USPS. Please review the information provided for more details. https://about.usps.com/newsroom/covid-19/


    • Shipping Insurance

      You can start a claim here.

      If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

      If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

      Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

      If you bought Package Protection before Jul 24 2026, please file a claim with Route's team here.

    • International Orders: 

      Due to increased fraudulent activity in the recent years, we have certain safety measures in place. We require that the issuing bank for credit cards used provide address verification in order to process successfully. Your billing address must match what the bank has on file for the card being used. If your bank does not use address verification, you may want to try paying through PayPal.

    • Return Policy (Exchanges/Store Credit/Refunds):

      You can start a return here. 

      If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

      Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.

      To qualify for a return, returned item must be in original packaging, unworn, unwashed, and unused with all original tags attached. Items showing sing of wear, washing, stains, or marks may not be eligible for a refund.

      For customers outside of the US and Canada, the customer is responsible for their own returns, but each return will be handled on a case-by-case basis. 

      If a returned item is deemed unsuitable for a return, Heavyweight T-shirts reserves the right to refuse the refund.

  • Sale and Discounted Merchandise

    Please note that all clearance sales are final and we do not accept returns or exchanges on them. This includes web purchases, sample sales, and showroom sales.

    If clearance sale items are returned - buyer waives the right to a refund or exchange.

  • Product Condition

    If damaged, worn, dirty/soiled or wrinkled items are returned - buyer waives the right to a refund or exchange. If returned items do not pass inspection we reserve the right to charge, 15% or more as a re-stocking fee.

 

Coupon Policy:

Only one coupon may be used per order unless otherwise stated in the individual offer. All coupons apply only to orders placed on HeavyTshirt.com - If an expiration date is listed, the coupon expires at 11:59 PM PST on the date of expiration unless stated otherwise. To redeem a coupon, one must enter the coupon code at the time of checkout, requests to apply coupon discounts after an order is placed will not be granted. Most coupons, unless stated otherwise, apply only to full priced merchandise. Coupons cannot be used to purchase gift certificates and do not apply to shipping. Coupons do not apply to special sections of the site like closeout sales and private sales.